Refund policy
Returns Policy
We hope you love your purchase! However, if you need to return an item, please note the following:
To start a return, you can contact us at peppercorn5@hotmail.com
- You have 14 days from the date of delivery to return the goods.
- Items must be unused, in their original condition, and returned with all original packaging and tags.
- Return postage is the responsibility of the customer. We do not provide returns labels.
- If the item is faulty or damaged, we will refund your return postage costs.
We strongly recommend using a tracked delivery service to ensure your return reaches us safely.
You can always contact us for any return question at peppercorn5@hotmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at peppercorn5@hotmail.com.